For Commercial Banks, Microfinance Institutions, Telcos, and Utilities.

Omni-Connect

Automated 24/7 customer support resolving 80% of routine inquiries instantly.

$15,000upfront deployment
+ $1,000/mo SLA retainer
4 units available

For: Commercial Banks, Microfinance Institutions, Telcos, and Utilities

Omni-Connect deploys a high-concurrency vLLM engine fine-tuned for customer care in English, Shona, and Ndebele, wired directly into WhatsApp Business API and SMS gateways.

A live human handoff dashboard lets your support team step in instantly whenever a query needs a person — the AI handles the routine 80%, your team handles the rest.

What's Included

  • High-concurrency vLLM engine
  • Fine-tuned customer care model (English, Shona, Ndebele)
  • WhatsApp Business API & SMS integration
  • Live human handoff dashboard
Outcome

Automated 24/7 customer support resolving 80% of routine inquiries instantly.

Technical Specification

EngineHigh-Concurrency vLLM
ModelQwen 2.5 14B Fine-Tuned
ChannelsWhatsApp / SMS Gateways
LanguagesEnglish, Shona, Ndebele
Omni-Connect